FAQ

We offer two lesson durations: 25 minutes and 50 minutes.

We admit students as young as 5 years old, ensuring a nurturing and supportive learning environment for our youngest learners.

For younger children, we recommend the 25 minutes lesson to ensure they can stay fully concentrated and engaged throughout the session, optimizing their learning experience.

Absolutely! If you believe your child would benefit from a longer lesson, we offer the 50 minutes option to accommodate their learning needs.

If you require a customized lesson package with a specific duration, you can easily discuss your preferences with our support team.

Yes, longer lessons are available for all subjects and levels. Our tutors are equipped to cater to the individual needs of each student, regardless of the lesson duration.

Yes, you have the flexibility to switch between lesson durations as your child's needs evolve. Simply let us know, and we'll make the necessary arrangements.

We offer attractive discounts for longer lesson durations and customized packages. Feel free to discuss your preferences with our support team for the best options.

You have two convenient methods to cancel a lesson: a) Message the tutor directly. b) Utilize the student portal to cancel the lesson.

Students can cancel their lesson up to 24 hours before the scheduled start time without any charges.

Lessons canceled within 24 hours of the scheduled start time will be considered billable. The full fee for the canceled lesson will be charged.

Lessons canceled more than 24 hours in advance will be converted into make-up credits. These credits can be used to reschedule a lesson at a later date. For private lesson, you can use your make-up credits to reschedule a lesson at a mutually convenient time, subject to tutor availability. For group lesson, after successfully canceling a group lesson, students have the opportunity to participate in a make-up lesson with a similar level, subject to availability.

Once your group lesson cancellation is confirmed, you can check for available make-up lesson slots on our student portal or by contacting our support team.

Make-up lessons are subject to availability and the number of students attending. We make every effort to ensure an equitable opportunity for all students.

We want to ensure flexibility for our students. There's no limit to the number of make-up credits you can accumulate.

Unfortunately, make-up credits are non-transferable and can only be used by the student who earned them.

We encourage responsible scheduling and timely communication. Utilize our student portal to keep track of your lessons and notify us promptly if you need to cancel.

We offer two convenient payment methods: Purchasing a tutoring package upfront. Paying on a monthly basis.

Absolutely! Our pay-monthly option requires upfront payment at the beginning of each month.

By paying monthly upfront, you secure your tutoring sessions for the entire month, ensuring a reserved spot in your preferred classes.

You can easily monitor your tutoring credit balance through our student/parent portal. This feature provides transparency and helps you stay informed about your remaining credit.

Don't worry! Our system will automatically notify you when your tutoring credit is running low. We will inform you to purchase new packages so that your learning journey can continue uninterrupted.

Of course! Our flexible payment options allow you to switch to a tutoring package that better suits your needs. Just let us know, and we'll be happy to assist you with the transition.

We offer multiple convenient payment options to suit your preferences: PayMe Faster Payment Service (FPS) Bank Transfer Online Payment (with a 4% convenience fee)

No, you are free to choose any payment method regardless of the tutoring package you select. We strive to make the payment process as flexible and user-friendly as possible.

Yes, there is a 4% convenience fee applied to online payments. This fee covers transaction processing and ensures a seamless payment experience for our clients.

Absolutely! You can use your credit or debit card for online payments securely through our payment gateway.

PayMe is primarily designed for local payments within Hong Kong. For international clients, we recommend using bank transfer or online payment options.

FPS enables real-time interbank transfers, making it a quick and efficient payment method. It is available for most major banks in Hong Kong, ensuring hassle-free transactions.

Once you've selected the tutoring package and received the payment details, you can initiate the bank transfer using your preferred banking app or website. Please ensure you include the relevant payment reference for easy identification.

We understand that schedules may change. For missed lessons, we provide a fair refund policy. Please refer to our Terms and Conditions for more details.